Shipping & Delivery Policy
At Solen, we work to deliver your orders as quickly as possible while ensuring product safety throughout the shipping process.
1. Shipping Coverage
We currently offer shipping and delivery services within the Arab Republic of Egypt only.
2. Delivery Time
Orders typically arrive within 3 to 7 business days from the date the order is confirmed.
Delivery time may vary depending on:
- Governorate.
- Delivery location.
- Product availability.
- Shipping carrier conditions.
- Public holidays or exceptional circumstances.
3. Order Confirmation
The Solen team may contact the customer to confirm order details before dispatch, particularly for cash-on-delivery orders.
Failure to reach the customer or confirm the order may result in delayed or cancelled shipping.
4. Delivery Information
Customers are responsible for providing accurate and complete delivery information, including:
- Name.
- Phone number.
- Governorate.
- Detailed address.
Incorrect or incomplete information may cause delays or prevent successful delivery.
5. Receiving Your Order
Please verify the order and check the product's condition upon receipt.
If there is a clear issue with the product, please contact Solen customer service as soon as possible, in accordance with the Exchange & Return Policy.
6. Failure to Receive the Order
If a customer fails to receive their order after shipment, or after repeated delivery attempts, the order may be cancelled.
If the customer requests reshipment, additional shipping fees may apply and will be the customer's responsibility.
7. Shipping Costs for Exchanges or Returns
If a customer wishes to exchange or return a product due to a change of mind, color, size, or any reason unrelated to an error by Solen, the customer will bear the shipping costs associated with the exchange or return.
If, however, an incorrect or non-matching product was sent due to an error by Solen, the case will be handled in accordance with the Exchange & Return Policy.
8. Delivery Delays
The delivery timeframe stated is an estimate only and does not guarantee a specific arrival time.
Delays may occur due to circumstances beyond Solen's control, such as weather conditions, holidays, or operational issues with the shipping carrier.
9. Contact Us
If you have any questions about your order status or the delivery process, please contact Solen's customer service team through the official contact channels listed on the website.