Exchange and Refund policy

At Solen, we're committed to delivering the highest standard of quality, and we aim to ensure a clear and reliable shopping experience for our valued customers.

This Exchange & Return Policy applies to Solen's watches, men's accessories, wallets, and ties, in accordance with the terms outlined below.

When Are Customers Eligible for an Exchange or Return?

1. Product Not Matching the Description

If the item received differs significantly from the specifications or images shown on the Solen website, including:

A different model
A different color
A different product type or design
Specifications that don't match the product description

2. Incorrect Item Received

If a customer receives a different item than the one ordered, they are entitled to request an exchange for the correct product.

Exchange & Return Window

Requests for exchange or return may be submitted within 14 days from the date of delivery, provided the conditions outlined in this policy are met.

Conditions for Accepting an Exchange or Return

For a request to be accepted, the product must meet the following conditions:

Be in its original condition.
Not have been used or worn.
Be free of scratches, damage, or signs of use.
Include the original packaging.
Include all accessories received with the product.
Be accompanied by the invoice or proof of purchase.
Be submitted within the specified 14-day window from the date of delivery.

Note: A request may be declined if the product shows signs of use, damage, or alteration after delivery.

Shipping Costs

In cases where the exchange or return is due to the customer's personal preference — such as changing the product, size, color, or simply changing their mind — the customer is responsible for all shipping costs related to the exchange or return.

If the issue is due to Solen sending an incorrect or non-matching product, the case will be handled by our customer service team, who will determine the appropriate resolution.

Exchange Options

If an exchange request is approved, the customer may choose to:

Exchange the product for the same item.
Exchange it for a different product, paying any price difference if the replacement item costs more.
Receive a refund in accordance with the applicable return terms.

Cases Where Exchange or Return Do Not Apply

Requests will not be accepted in the following cases:

The product has been used or worn.
There are scratches, damage, or signs of use caused by the customer.
The product has been exposed to water, heat, or chemicals in a way unsuitable for its nature.
Damage resulted from misuse.
Packaging, labels, or original components have been removed or damaged in a way that affects resale value.
The 14-day window from the date of delivery has passed.
The product was modified or customized per the customer's request, if applicable.