Terms & Conditions
Welcome to Solen.
By using the Solen website or completing a purchase through it, you agree to be bound by the terms and conditions outlined below. Please read them carefully before confirming your order.
1. Products
Solen offers a range of men's products, including watches, accessories, wallets, ties, and other items available on the website.
We strive to display product images and specifications as accurately as possible, while noting that slight color variations may occur due to differences in screen settings and lighting.
2. Pricing
All prices listed on the website are shown in the currency indicated next to each product.
Solen reserves the right to modify prices or offers at any time, without affecting orders that have already been confirmed.
3. Orders
Customers are responsible for ensuring the accuracy of the information provided when placing an order, including:
- Name.
- Phone number.
- Delivery address.
- Product details.
Solen may contact the customer to confirm order details prior to shipping, if necessary.
4. Payment Methods
Solen offers two payment options:
- Online payment.
- Cash on delivery.
Availability may vary depending on the order, region, or purchasing method used.
5. Shipping & Delivery
Shipping is currently available within the Arab Republic of Egypt only.
Estimated delivery time ranges from 3 to 7 business days, and may vary depending on the governorate, delivery location, and the shipping provider's operational conditions.
6. Exchange & Return
All exchange and return requests are subject to Solen's dedicated Exchange & Return Policy.
Customers must review and comply with the terms and timeframe specified in that policy, as published on the website.
7. Customer Responsibility
Customers are responsible for ensuring the accuracy of the shipping information provided at checkout.
If an incorrect address or phone number is submitted, or if delivery cannot be completed due to the customer's unavailability, additional shipping fees may apply.
8. Use of the Website
The website may not be used in any way that could:
- Damage or disrupt the website.
- Attempt unauthorized access to its systems.
- Be used for unlawful purposes.
- Involve the intentional submission of false information.
9. Intellectual Property
All content on the Solen website — including text, images, designs, logos, and visual elements — is owned by Solen or used under appropriate usage rights.
None of this content may be copied or reused without prior consent.
10. Changes to These Terms
Solen reserves the right to modify or update these terms and conditions at any time.
Any changes take effect immediately upon being published on the website.
11. Contact Us
For any inquiries regarding orders, products, or these terms, please contact Solen's customer service team through the official contact channels listed on the website.