Privacy Policy
Last Updated: 12 Aug 2026
At Solen, we are committed to protecting our customers' privacy and safeguarding the confidentiality of information collected through our online store.
This Privacy Policy explains how personal information is collected, used, and protected when you visit the Solen store or place an order through it.
1. Information We Collect
When placing an order or contacting us, we may collect certain information necessary to provide our services, including:
- Name.
- Phone number.
- Delivery address.
- Email address, when provided.
- Order details and purchased products.
- Customer service communication data.
- Any other information the customer provides directly while using the store or contacting us.
Certain technical data may also be collected automatically when using the store, such as device type, browser, IP address, and usage data, through the platform or technologies used to operate the store.
2. Store Platform
The Solen store operates on the Zid platform, the technical platform that provides the infrastructure needed to run the store and manage sales and order processing.
Some customer data may be processed through the Zid platform or its affiliated service providers, to the extent necessary to operate the store, fulfill orders, and deliver purchase-related services.
You may review Zid's own privacy policy on its official website.
3. How We Use Your Data
We use the information we collect for the following purposes:
- Processing and fulfilling purchase orders.
- Delivering products to the specified address.
- Communicating with the customer regarding their order.
- Confirming orders when necessary.
- Processing exchange and return requests.
- Responding to customer inquiries and providing support.
- Improving the user experience and the store.
- Improving the products and services offered.
- Preventing fraud or misuse of the store.
- Sending marketing offers and updates, with customer consent or according to available settings.
4. Sharing Data with Other Parties
Solen does not sell or rent customers' personal data.
Necessary data may be shared with third parties when required to fulfill an order or provide a service, such as:
- The Zid store platform.
- Shipping and delivery companies.
- Electronic payment service providers.
- Technical service providers necessary for operating the store.
- Relevant authorities, where disclosure is required by law.
We limit data sharing to only the information necessary to fulfill the intended purpose.
5. Payment Information
Online payment transactions may require entering financial or payment card information through the store's available payment service provider.
Payment data is processed by the relevant payment service provider in accordance with its own policies and terms.
Solen never asks customers to send bank card details or passwords through social media or unofficial channels.
6. Cookies
The Solen store may use cookies and similar technologies to improve the user experience, enable certain store functions, and better understand how visitors use the site in order to improve store performance.
You can manage cookies through your browser settings; disabling some of them may affect certain store functions.
7. Data Protection
We take appropriate measures to help protect customer data from unauthorized access, use, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including order fulfillment, providing support, meeting legal and accounting obligations, or resolving disputes when necessary.
9. Third-Party Links
The Solen store may contain links to, or services provided by, other parties.
When you visit these websites or use their services, you become subject to their own privacy policies and terms, and Solen is not responsible for their privacy practices.
10. Customer Rights
Customers may contact us regarding their personal data, request correction of inaccurate information, or inquire about how their data is used, within the limits permitted by applicable laws and regulations.
We may request identity verification before processing certain requests related to personal data, in order to protect customer data and prevent unauthorized access.
11. Updates to This Privacy Policy
Solen may update this Privacy Policy from time to time to reflect changes in how the store operates, the services offered, or legal requirements.
The updated version of the Privacy Policy will be published on this page.
12. Contact Us
If you have any questions or requests related to this Privacy Policy or your personal data, you can contact Solen through the official contact channels listed in the store.
Solen
An online store selling watches, men's accessories, wallets, and ties.